This e-learning module aims to equip you with the skills needed to positively influence your customer interactions, giving you the confidence to successfully manage most service-related challenges.
Once you've finished the course, you'll be asked to test your knowledge in a short interactive assessment.
By the end of the course, you should be able to:
- Understand the principles of customer loyalty and how to build it through your interactions.
- Communicate persuasively and effectively via the phone, face-to-face, and in writing.
- Provide excellent customer service by using your customer service 'toolkit'.
- Understand the customer complaint resolution cycle and how to deal with common customer service challenges.